Dear Customer 这么长 写的什么 来个内容提要

Dear Customer,

Thank you for taking the time to review this important notice we are addressing to you. It is regarding the clearly unacceptable outage upon which, AlphaRacks is currently suffering from which has arisen from an internal dispute within QuadraNet, upon which, we have not been notified as to what is happening with the situation over at the data center.

Firstly, please let us apologise to ALL customers regarding the current situation upon which we found ourselves in. Not only is it embarrassing, it is also very gutting for the company, due to the situation we find ourselves within. Upon restoration of AlphaRacks services, we will be issuing customers with appropriate compensation and service extensions, accordingly.

Many rumours have been banished around the community, which we are solely looking to clear up due to the fact being, there are multiple amounts of false information being passed around the community, which is going to be expected due to one of the largest outages in the industries known history.

We are aware of an internal statement which has been issued by QuadraNet, to most of their customers which follows, (credit to Kris on LowEndTalk for posting this):

It has come to our attention that there have been certain inappropriate activities going on within our organization which has lead us to initiate a criminal investigation. The Company takes these activities very seriously and is taking immediate actions to deal with them appropriately. The issue that has come up has no direct effect on your account or services, Rest assured that the Company has taken appropriate measures to protect itself and our valued customers, and your data and services remain safe and secure.

We would like to notify you that effective immediately Dustin Cisneros and Adam Ng are no longer working for the Company. Should you need assistance with any of your services or have any questions, feel free to contact us at @quadranet.com”>[email protected] or call us directly at 877-578-XXXX.
You may also reach out to me on my personal email or phone in my signature. I am here to assist with any question or concern.

Thank you for your continued support!

Firstly, to set the record straight, the company AlphaRacks is owned solely by Julian Jin and is not owned by neither party formerly working for QuadraNet; our server provider within Los Angeles. The associations within the internal affairs which may be occurring within the business at QuadraNet and this has no connection to AlphaRacks directly.

We currently have a team ranging across all parts of the world including both the United States and the United Kingdom working on the situation which is paramount for us to ensure that it is resolved. Currently, from what is understood, there is a criminal investigation occurring within QuadraNet as to the recent events which have developed.

From what we know accurately, our services were shutdown with no notice by QuadraNet, last week. It is very important for us to note, that we have attempted to contact the company via email, tickets and via the phone consistently and constantly throughout the past week with the main aim to see the reasoning behind the disconnection of our servers. We have explicitly been told by QuadraNet over the phone for us to await in their ticketing queue for an answer from management; with all tickets being closed immediately, giving us no reason and leaving us left for dead, with zero explanation to our loyal and great customers.  

We can however confirm the reason for our service disconnection is 100% not the result of any late payment as services were within their billing period upon their disconnection.

By no means does AlphaRacks wish to defame or slander QuadraNet, whom we as a company offer great respect for, being an integral part of our developing history. However, we would like QuadraNet to remain integral for the future of business; going forwards, we would sincerely like to work with the company to restore access to customer data.

We will be acting in accordance to our Terms and Conditions throughout the whole extent of this situation. Our terms and conditions can be accessed via https://www.alpharacks.com/legal/terms/.  

AlphaRacks can also confirm we are in direct negotiation with datacentre partners to begin to recover from this abysmal situation, as soon as possible.

We would like to take the opportunity to thank customers for their patience and support during this shocking period for the company.

Any further updates will be directly communicated via both our website and social media channels.

Requests for support can be made to either [email protected], [email protected] or [email protected].

Friday, May 24, 2019
甘肃网友:alpharacks：请争议我！

以上信息转载自Hostloc。

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