Alpharacks失联200小时,Alpharacks的正式公告

Dear Customer,

Thank you for taking the time to review this important notice we are addressing to you. It is regarding the clearly unacceptable outage upon which, AlphaRacks is currently suffering from which has arisen from an internal dispute within QuadraNet, upon which, we have not been notified as to what is happening with the situation over at the data center.

Firstly, please let us apologise to ALL customers regarding the current situation upon which we found ourselves in. Not only is it embarrassing, it is also very gutting for the company, due to the situation we find ourselves within. Upon restoration of AlphaRacks services, we will be issuing customers with appropriate compensation and service extensions, accordingly.

Many rumours have been banished around the community, which we are solely looking to clear up due to the fact being, there are multiple amounts of false information being passed around the community, which is going to be expected due to one of the largest outages in the industries known history.

We are aware of an internal statement which has been issued by QuadraNet, to most of their customers which follows, (credit to Kris on LowEndTalk for posting this):

It has come to our attention that there have been certain inappropriate activities going on within our organization which has lead us to initiate a criminal investigation. The Company takes these activities very seriously and is taking immediate actions to deal with them appropriately. The issue that has come up has no direct effect on your account or services, Rest assured that the Company has taken appropriate measures to protect itself and our valued customers, and your data and services remain safe and secure.

We would like to notify you that effective immediately Dustin Cisneros and Adam Ng are no longer working for the Company. Should you need assistance with any of your services or have any questions, feel free to contact us at @quadranet.com”>[email protected] or call us directly at 877-578-XXXX.
You may also reach out to me on my personal email or phone in my signature. I am here to assist with any question or concern.

Thank you for your continued support!

Firstly, to set the record straight, the company AlphaRacks is owned solely by Julian Jin and is not owned by neither party formerly working for QuadraNet; our server provider within Los Angeles. The associations within the internal affairs which may be occurring within the business at QuadraNet and this has no connection to AlphaRacks directly.

We currently have a team ranging across all parts of the world including both the United States and the United Kingdom working on the situation which is paramount for us to ensure that it is resolved. Currently, from what is understood, there is a criminal investigation occurring within QuadraNet as to the recent events which have developed.

From what we know accurately, our services were shutdown with no notice by QuadraNet, last week. It is very important for us to note, that we have attempted to contact the company via email, tickets and via the phone consistently and constantly throughout the past week with the main aim to see the reasoning behind the disconnection of our servers. We have explicitly been told by QuadraNet over the phone for us to await in their ticketing queue for an answer from management; with all tickets being closed immediately, giving us no reason and leaving us left for dead, with zero explanation to our loyal and great customers.  

We can however confirm the reason for our service disconnection is 100% not the result of any late payment as services were within their billing period upon their disconnection.

By no means does AlphaRacks wish to defame or slander QuadraNet, whom we as a company offer great respect for, being an integral part of our developing history. However, we would like QuadraNet to remain integral for the future of business; going forwards, we would sincerely like to work with the company to restore access to customer data.

We will be acting in accordance to our Terms and Conditions throughout the whole extent of this situation. Our terms and conditions can be accessed via https://www.alpharacks.com/legal/terms/.  

AlphaRacks can also confirm we are in direct negotiation with datacentre partners to begin to recover from this abysmal situation, as soon as possible.

We would like to take the opportunity to thank customers for their patience and support during this shocking period for the company.

Any further updates will be directly communicated via both our website and social media channels.

Requests for support can be made to either [email protected], [email protected] or [email protected].

亲爱的顾客，

感谢您抽出宝贵时间查看我们正在向您发送的重要通知。正是由于QuadraNet内部争议引起的AlphaRacks目前所遭受的明显不可接受的中断，我们尚未收到有关数据中心情况发生情况的通知。

首先，请让我们向所有客户道歉，了解我们所处的当前情况。由于我们发现自己处于这种状况，不仅令人尴尬，而且对公司而言也是如此。在恢复AlphaRacks服务后，我们将相应地向客户发放适当的补偿和服务扩展。

许多谣言在社区被放逐，我们只是想要清理，因为事实是，社区周围传递了大量的虚假信息，这可能是由于其中一个最大的中断导致的。这个行业已知历史。

我们知道QuadraNet已向其大多数客户发布了一份内部声明，（感谢Kris在LowEndTalk上发布此消息）：

我们注意到，我们组织内部发生了某些不恰当的活动，导致我们开始进行刑事调查。公司非常重视这些活动，并立即采取行动妥善处理这些活动。已经出现的问题对您的帐户或服务没有直接影响。请放心，公司已采取适当措施保护自己和尊贵的客户，您的数据和服务仍然安全可靠。

我们想通知您，Dustin Cisneros和Adam Ng不再为公司工作。如果您需要任何服务方面的帮助或有任何疑问，请随时通过[email protected]与我们联系或直接致电877-578-XXXX。
您也可以通过我的个人电子邮件或电话与我联系。我在这里协助任何问题或疑虑。

感谢您一如既往的支持！

首先，为了确保记录，AlphaRacks公司完全由Julian Jin拥有，并且不属于以前为QuadraNet工作的任何一方;洛杉矶的服务器提供商。内部事务中的关联可能发生在QuadraNet的业务中，这与AlphaRacks没有直接联系。

我们目前拥有一支遍布世界各地的团队，包括美国和英国，致力于确保解决问题的最重要的情况。目前，根据所理解的情况，QuadraNet内部就最近发生的事件进行了刑事调查。

从我们准确知道的情况来看，上周QuadraNet没有通知我们的服务。对我们来说非常重要的是，我们已经尝试在过去一周内通过电子邮件，门票和电话不断地与公司联系，主要目的是查看断开服务器背后的原因。我们已经通过电话明确告知QuadraNet我们在其票务队列中等待管理层的回答;所有门票立即关闭，没有理由让我们离开死亡，对我们的忠诚和优秀的客户没有任何解释。

然而，我们可以确认我们的服务断开的原因是100％不是任何延迟付款的结果，因为服务在他们断开连接的计费期内。

AlphaRacks绝不希望诋毁或诽谤QuadraNet，我们作为一家公司非常尊重QuadraNet，是我们发展历史中不可或缺的一部分。但是，我们希望QuadraNet能够保持业务的未来不可或缺;在前进的过程中，我们真诚希望与公司合作，以恢复对客户数据的访问。

在这种情况的整个范围内，我们将按照我们的条款和条件行事。我们的条款和条件可以通过https://www.alpharacks.com/legal/terms/访问。

AlphaRacks还可以确认我们正在与数据中心合作伙伴进行直接谈判，以便尽快从这种糟糕的情况中恢复过来。

我们想借此机会感谢客户在这个令人震惊的公司期间的耐心和支持。

任何进一步的更新将通过我们的网站和社交媒体渠道直接传达。

可以通过[email protected]，julian @ alpharacks.com或[email protected]索取支持请求。

我们可以确认我们的服务断开的原因是100％不是任何延迟付款的结果

也就是说没欠费, 其实alp是可以运作下去的?
天津网友:据说是机器人回复？
河北网友:据说是机器人回复？
浙江网友:来源啊,第一行就是了,alp的官网发的正式公告
湖北网友:懒得去官网，都直接连小鸡，还是都失联
台湾网友:我是HMB的1212，还能再等几天~~~
澳门网友:如果这个公告属实，那么就是说QN内部员工通过低价将机器租给Alp自己获利，而Alp不知道这是非法的。

现在要等QN的公告了，如果QN也证明这点，是不是Alp可以反诉QN一把？
西藏网友:QN这事不厚道的是违法的，即使是内鬼原因，也不能影响和Alpha当前合同内的内容；
台湾网友:如果真是这样 那QN被反诉估计得陪很大，不过感觉可能性不大，QN能果断拔网线，而alpha居然没有报警，说明QN手里有靠谱都证据
四川网友:司法实践里面，公司员工出租东西，而这个东西又是属于公司管理的，一般会认为这是公司的行为。而谋私利没被公司发现这是公司内部管理的问题。所以alp是有理由可以去索赔的。
陕西网友:嗯 问题是这种可能性有多大  QN能这么干肯定是实锤了alpha的实际控制人是自己都员工

以上信息转载自Hostloc。

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